Swamp Rabbit Inn (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website, book a stay, access our Guest Wi-Fi, or otherwise interact with us.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

  • Name, email address, phone number, mailing address

  • Payment information (processed through secure third-party providers)

  • Booking details and preferences

  • Any information you choose to provide when contacting us

b. Information Collected Automatically

  • IP address, browser type, device identifiers

  • Pages viewed, booking history, and usage patterns on our website

  • Wi-Fi connection data (device MAC address, session duration, bandwidth usage)

c. Communications Data

  • SMS/text message interactions (only if you opt-in)

  • Email subscription preferences and interactions

  • Records of service-related messages

2. How We Use Your Information

We use your information to:

  • Process and confirm bookings

  • Provide customer service and respond to inquiries

  • Send important service updates (e.g., booking confirmations, check-in details)

  • Send marketing communications only with your express consent

  • Improve our website, services, and guest experience

  • Comply with legal, regulatory, and FCC requirements

3. Marketing and Communication Consent

  • We will send marketing emails or text messages only if you opt-in in compliance with the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.

  • You may opt out at any time by following the unsubscribe instructions in the email or replying “STOP” to SMS messages.

  • Transactional messages related to your stay will be sent regardless of marketing preferences.

4. Wi-Fi Privacy

  • Guest Wi-Fi is provided in accordance with FCC regulations.

  • We may collect basic connection data (such as IP address, device MAC address, and session logs) to maintain service quality and security.

  • We do not inspect the content of your communications, except as required to comply with law enforcement requests or to protect our network.

5. Sharing Your Information

We do not sell or rent your personal information. We may share information only with:

  • Service providers who help us operate our business (e.g., payment processors, booking platforms)

  • Legal authorities if required by law, regulation, or court order

  • Business successors in the event of a merger, sale, or transfer of assets

6. Data Security

We use administrative, technical, and physical safeguards to protect your information. However, no internet transmission or storage system can be guaranteed to be 100% secure.

7. Your Rights

You have the right to:

  • Access and request a copy of your personal information

  • Request corrections to inaccurate information

  • Withdraw your consent for marketing communications at any time

  • Request deletion of your personal data, subject to legal and contractual restrictions

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the revised “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

For questions or privacy-related requests, please contact:
Swamp Rabbit Inn swamprabbitbnb@gmail.com